Frances Online offline starting 5 p.m. February 28

Frances Online will be unavailable from 5 p.m. on Wednesday, February 28, until 8 a.m. on Monday, March 4, while we add Unemployment Insurance (UI) benefits to Frances Online.

During this time, we won’t have any access to Paid Leave Oregon customer information. We understand this may cause an inconvenience. We are doing everything we can to make this process as easy as possible.

What do you need to know about Frances Online?

  • Frances Online will be unavailable from 5 p.m. on Wednesday, February 28 until 8 a.m. on Monday, March 4.
  • The due date to file for weekly Paid Leave benefits on an intermittent claim and receive a benefit payment on-time for February 18-24 is 5 p.m. on Wednesday, February 28.
  • The Paid Leave claim-by-phone system (833-854-1122) for intermittent claims will be unavailable from 5 p.m. on Wednesday, February 28 until 8 a.m. on Monday, March 4.
  • You won’t be able to check claim status, update claim information, or access Frances Online between 5 p.m. on Wednesday, February 28 and 8 a.m. Monday, March 4.

Can I call Paid Leave instead?

  • Paid Leave phone lines (833-854-0166) will be unavailable from Wednesday, February 28 through Sunday, March 3.

Can any other Oregon Employment Department staff answer questions about Paid Leave?

Staff at Oregon Employment Department (OED) central office in Salem and WorkSource Oregon centers will not be able to answer specific questions about Paid Leave Oregon or Unemployment Insurance program claims.

Where can I find updates about Frances Online or the phones?

As with any big technology project, there may be issues that arise. We are planning for this and are committed to communicating early and often. We encourage you to review all letters from the Oregon Employment Department in the coming weeks and visit paidleave.oregon.gov and follow us on Facebook, Instagram, LinkedIn or X for important updates.